Refund policy

Return Policy

We aim to ensure that you are fully satisfied with your purchase from MyChastityCage.com. If you are not completely satisfied, please review our return policy below.

Contacting Customer Service

For all return, refund, or replacement requests, please contact our customer service team at info@mychastitycage.com with your order number and details of the request.

Return & Refund Policy

Due to the intimate and sanitary nature of our products, returns, refunds, and replacements are available only in the approved circumstances below. Contact us within 30 days of delivery with your order number and details of your request, and provide photos or video where requested below. This request window does not limit your statutory rights.

Defective item: Email info@mychastitycage.com within 30 days of delivery with your order number plus clear photos or video of the defect. Once approved, we will send you a prepaid return label and ship a replacement or issue a refund for the product price.

Dissatisfaction with product quality or change of mind: If the item is unused and still sealed, email us within 30 days of delivery with your order number and reason for the request. After approval, you may return it at your expense for store credit or a replacement.

Wrong item shipped: Notify us within 30 days of delivery, include photos of the incorrect product, and we will cover the return shipping. The correct item will be sent once the original is on its way back.

Undeliverable or refused packages: Original shipping fees are not refunded. Any cost to resend a returned package is the customer's responsibility.

Return conditions

  • Returned items must be in their original packaging and include all accessories.
  • For dissatisfaction or change of mind, items must be unused and still sealed. Opened products cannot be returned for these reasons.
  • Defective or incorrectly supplied items are reviewed under the approved exceptions above.
  • Shipping charges are non-refundable except when we shipped an incorrect or defective item.
  • Every return requires prior authorization from customer service; unauthorized parcels are refused and returned to sender.

Replacements

Replacements are available through the approved circumstances described above. Please contact customer service before returning an item.

European Union 14-Day Cooling Off Period

For customers within the European Union, you have the right to cancel your order within 14 days without justification, provided the item is in the same condition as received. This includes being unworn, unused, with tags, and in its original packaging.

Nothing in this policy limits applicable statutory consumer rights.

Processing Refunds

If a refund is approved, you will be notified and refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Questions? Write to info@mychastitycage.com and include your order number so we can help quickly.